Questionnair on customer satisfaction of bank Essay Example for Free

inquirynair on customer satisfaction of bank EssayTo begin a questionnaire first of all we need to understand management problem of SBI Bank. For that we need to know wherefore Customers are dissatisfied?Research Question flat we need to understand where the problem is. Is it that do Provided by SBI bank is not up to the mark or Staff member are not high-octane and effective in their work or communication and after care services are not efficient or product offer by bank is not up to the mark. These are quartette areas in which management problem needs to be identiefied.This is known as Research Question.Investigative Question Now we have identified problem area so now we need to examine assorted aspects of particular problem area its is known as investigative question. Eg. Service Provided by SBI is helpful? Service is being provided timely? In Second area of Problem of staff member, we need to Examine that culture provided by staff member is easy to understand Staff mem ber are Help adept In third problem area of after care service, we need to examine whether account is pass off up to date or not? Queries are attended promptlyMeasurement QuestionNow we need to convert investigative question in to normal layman language so that psyche can Understand and can answer properly.Myself Khushbu Desai. I am T.Y.B.B.A Finance student. I am doing battlefield in B.R.C.M College of Business Administration. I have prepared a Questionnaire for Business Research Project Against probe of Customer Satisfaction for Customers of State Bank of India (SBI), Parle Point Branch.Please help me to do survey by rating the service that you currently receive from SBI Bank 5 = Excellent 4 = Good 3 = Average 2 = Poor 1 = Very Poor(Tick the boxes where appropriate)